Customer Service & Foreign Customer Assistance

With the “4.1_Ufficio_Estero_IT” service you will have an outsourced foreign office , ready to collaborate over time to manage European Customer Service processes.

All the features, professionalism and technology of a foreign office, but with zero structural costs.

Customer service is tailored to the needs defined with you during the initial meeting.
The service is provided, with the basic concept of simplifying the communication process in German/English language.

Technology plays an important role in all of this, with our VoIP call systems , we can manage call flows by putting quality first . Furthermore, through automation , it is possible to simplify the process of communicating information between the parties to always be coordinated and attentive to the needs of users.

One of our strong points is certainly our competent staff , first and foremost in the linguistic field , but also ready to understand the needs and peculiarities of the client of a "specific sector" , who rightly has an interest in explaining and making the differences of his product/service understood.

The service is also intended to improve the image of your company with respect to the end user, who receives calls in German and from a dedicated German number.
In fact, the "4.1 Customer Service Office" service gives you the possibility of having a dedicated telephone number (Italian or German) in which to receive calls from users.

Opening hours

Foreign office: 08:00 / 12:30 - 14:30 / 18:00

Secretariat

Telephone in language (Italian - English - German)

The advantages

- High level linguistic or native speaking staff.
- Knowledge of how to approach the market, especially the German one, making the interlocutor feel at home.
- Skills and tools useful for receiving information and requests from foreign users, perceiving their needs.

- Daily availability to simultaneously discuss with the company on technical or internal aspects, to then provide the most suitable solution to the user.